Accessibility Statement

Accessibility statement

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email 

We’ll consider your request and get back to you within 20 working days.


Technical information about this website’s accessibility

This website has been designed to be accessible. We aim for our website to conform to level AA of the W3C WCAG 2.1 AA standards, using the guidelines detailed on These guidelines explain how to make web content more accessible for people with disabilities and ensure a positive user experience for all website visitors.

Our website has been built with Wagtail using code compliant with W3C standards. The site is responsive and displays correctly in current browsers. Using compliant HTML/CSS code means future browsers will also display the site correctly.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or thing we’re not meeting the requirements of the accessibility regulations, email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

You can contact our customer service centre.

Telephone: 01296 798082

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